Shipping and Returns
Please double check address, if any changes need to be placed you must contact us before we ship your parcel. Once it is shipped we cannot accommodate any changes.
*If you order has not been shipped, we do refund excess shipping costs if you purchase at different times*
*We are not responsible for custom fees. Please check in with your county's custom policy*
International orders:
International orders ship out once a week
We use DHL eCommerce to ship all international orders.
*Once your parcel departs the Sydney facility it generally takes 7-10 business days.
copy and paste the link below for tracking details
https://ecommerceportal.dhl.com/track/?ref
If the DHL portal is not updating please check with your local post office site (example: If you purchased the US copy and paste your tracking ID to USPS.com)
Domestic orders:
Aus orders go out within 1 - 3 business days via Aus post
Return Policy:
If your parcel is damaged or missing we may need up to 1-3 months to resolve the issue with the post office.
🙏🏽 Contact us at any time so we may review the status of your order.
If your parcel is delayed please note that it may be held in customs.
Please message us at healinglotuscontact@yahoo.com ( If you messages via the website please include your name and email so we have a way to contact you back ). Items must be sent back (*please note you will be responsible for shipping) then a full refund will be granted.
(This is applicable 2 weeks once received and the refund excludes any customs fees/tax)
please reach out if you have any issues
Most items come in a box. After you wear your jewellery, please put it back in its box or in a safe place away from elements.
Return policy protocol: Contact us using healinglotuscontact@yahoo.com
✨The buyer is responsible for the shipping costs for the return.
✨Once the parcel is received, the total refund will be issued
✨We suggest providing tracking number because if the parcel is lost in transit or taking a while, then we will not be able to issue a refund until it arrives.